Privacy Policy
Effective date: 1 March 2026 | WashClub Laundry Service, Auckland, New Zealand
1. Introduction
WashClub ("we", "us", "our") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services.
2. Information We Collect
We collect the following types of personal information:
- Identity information: Full name, email address
- Contact information: Phone number, pickup/delivery address
- Payment information: Processed securely by Stripe — we do not store card details
- Order history: Services requested, dates, preferences, and special instructions
- Location data: Address provided at the time of booking, used for geofence verification (within 10 miles of Mt Roskill, Auckland)
- Usage data: Browser type, device information, pages visited, and interactions with our website
3. How We Use Your Information
- To process and fulfil your laundry orders
- To communicate with you about your orders and account
- To verify your address is within our service area
- To process payments securely via Stripe
- To improve our website and services
- To send you service updates or promotional material (with your consent)
- To comply with our legal obligations
4. Sharing Your Information
We do not sell your personal information. We may share your data with:
- Stripe: For secure payment processing
- Delivery contractors: Solely for fulfilling pickup and delivery
- Technology providers: Cloud hosting and app infrastructure (under strict confidentiality)
- Law enforcement: Where required by law
5. Data Storage & Security
Your data is stored securely on servers located in or near New Zealand. We implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or disclosure. Payment data is handled entirely by Stripe and is never stored on our servers.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your data at any time, subject to any legal obligations requiring us to retain certain records.
7. Your Rights
Under the New Zealand Privacy Act 2020, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of your information
- Withdraw consent for marketing communications at any time
To exercise any of these rights, contact us at hello@washclub.co.nz.
8. Cookies
Our website uses cookies and similar technologies to improve your experience, analyse traffic, and remember your preferences. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by email or a notice on our website. Your continued use of our services after changes indicates your acceptance.
11. Contact Us
For any privacy-related enquiries or complaints, contact our Privacy Officer at: info.washclubnz@gmail.com or call +64 22 458 6125.
WashClub, Auckland, New Zealand.