Customer Agreement & Terms of Use
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 13 years of age to obtain an Account. Account registration requires you to submit to WASH CLUB certain personal information, such as your name, address and mobile phone number, as well as at least one valid credit card. You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired credit card on file, may result in your inability to access and use the Services or WASH CLUB’ termination of this Agreement with you. You are responsible for all activity that occurs under your Account, and, as such, you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by v in writing, you may only possess one Account.
By purchasing our services, the customer agrees they are at risk at all times for the loss or damage of their personal property. Therefore, the customer agrees any claims and reimbursements must be made in accordance to WASH CLUB’ policies.
Lost or damaged Item Policy
Every measure is taken to ensure there is no loss of personal property. However, in the rare instance that items are missing, a claim must be submitted within 48 hours from the time of pick up or delivery, along with a receipt or proof of purchase.
Reimbursement (preferably in the form of store credit) will amount to the lower of:
10 times our charge for cleaning the item;
Replacement value of the garment(s). 50% if purchase made under 3 months, 25% from 3-6 months and 10% after 6 months of purchase. Receipt(s) must be furnished upon request.
Although our staff is trained to meticulously examine each garment for private property and valuables left inside garments, WASH CLUB’ is not responsible for any of such missing items.
According to New Zealand law, we cannot hold unclaimed garments for more than 1 month. Beyond this period, unclaimed garments will be donated to charity accordingly